Terms and Conditions

These terms and conditions (as may be amended from time to time) apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).


Scope of our service.

Through the website, Help Europe Accommodation S.L. provides an online platform on which clients can make reservations. By making a reservation through the website, you enter into a direct, legally binding, contractual relationship with the company since a product has been purchased, although the rental contract will be physically signed at the check-in.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.




All room prices are per room and the monthly rent without expenses is displayed including VAT and all other taxes, unless stated differently on our website, or in the communication before the check-in or during the check-in. The displayed price is for individual use only. The prices for couples, if applicable, have a supplement. The prices (with included taxes) are always subject to possible modifications. Clear errors (including misprints) are not binding.



For the reservation to be valid, accepted and confirmed, it is necessary to make the payment at the moment of the reservation. The payment method will happen by means of secure online payment (with debit/credit card or PayPal). The payment is safely processed from your credit/debit card or bank account to the bank account of the company through an extern party payment processor. Bank transfers will be accepted as a payment method with prior authorisation from the company. The company is not liable for any additional fee derived of the use of this method of payment. In case of fraud or unauthorised use of your credit card by third parties, most banks and credit card companies cover all the charges resulting from such fraud or misuse.


Cancellation policy.

Reservations can be cancelled by the user, taking into account the following cancellation costs:


Standard reservations: if the cancellation is made before the starting date of the contract*, the company will take the amount of 1 month's rent as a penalty, and the client will receive a refund of the remaining part. If the cancellation is made after the starting day of the contract and/or without the client showing up for his check-in, the total amount paid for the reservation in advance will not be refundable .


Custom reservations: if the cancellation is made before the starting date of the contract*, the company will take the month paid as an admin fee as a penalty and will refund the client the month paid as a guarantee. If the cancellation is made after the starting date of the contract* and/or without the client showing up for his check-in, the total amount paid for the reservation will not be refundable .


Summer reservations: Summer reservations cancellations will take into account the following deadlines:

1. If the cancellation is made 30 days or more before the arrival date, the client will receive a full refund of the stay paid in the moment the reservation was made. The amount paid as a guarantee will be retained as a penalty.

2. If the cancellation is made between 15 and 30 days before the arrival date, the client will receive a refund of 50 % of the stay paid at the moment of the reservation. But the amount paid as a guarantee, as well as the 50 % left of the paid stay will be retained as a penalty.

3. If the cancellation is made less than 15 days before the arrival date, the total amount paid at the moment of the reservation will be retained as a penalty, so the cancellation implies the total loss of the amount paid .


*Starting date of the contract: it is the date the contract begins, which could not be the same as the check-in date or the moment the tenant moves into the flat. 


Further correspondence and communication.

By completing a booking, you agree to receive an email, which we may send you shortly prior to your arrival date, giving you information about your check-in and providing you with other information about your arrival. You also accept to receive an email, which we may send to you promptly after your stay, inviting you to complete a review form. Please see our privacy and cookies policy for more information about how we may contact you.

In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible (and have no obligation to verify) any wrong or misspelled email address or inaccurate (mobile) phone number or credit card number.

Any claim or complaint against the company or in respect of the service must be promptly submitted, within 72 hours after the date of the check-in. Any claim or complaint that is submitted after this period may be rejected and the claimant must respect the conditions signed in the contract and the consequences that it may entail.


Intellectual property rights.

Unless stated otherwise, the software required for our services or used by our website and the intellectual property rights of the contents and information shown are owned by  Help Europe Accommodation S.L., companies of the group and collaborators. You are not entitled to copy, scrape, hyperlink to, publish, promote, market, integrate, utilize, combine or use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would use our content, wholly or partly, you must contact us.

Any  unlawful  use of any of the aforementioned actions or behaviour will constitute an infringement of our intellectual property rights, including our database right.



To the extent permitted by law, these terms and conditions and the provision of our services shall be governed and construed in accordance with Spanish law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Madrid, Spain.

The original Spanish version of these terms and conditions has been translated into other languages. The translated version is a courtesy and not official, therefore you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions, as well as in the case of conflicts, contradictions, discrepancy between the Spanish version and versions in other languages, the Spanish version of these terms and conditions to the extent permitted by the law shall apply, prevail and be conclusive.

If any provision of these terms and conditions is or becomes invalid or non-binding, you shall remain bound by all other provisions hereof. If this occurs, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, non-binding provision, given the content and purpose of these terms and conditions.